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Preventative Maintenance and Service Contracts
Planned maintenance costs less than the downtime it prevents.
What a PM visit actually covers
A preventative maintenance visit is only worth what it inspects. Ours follows a fixed checklist built around the failure modes that actually stop lines. Loose terminations, dried drive capacitors, dead PLC batteries, and slow air leaks rarely announce themselves. They show up as a 2 a.m. shutdown.
- Control panels. Torque checks on terminations, cleaning, door seal and filter condition, and a check of every power supply and UPS.
- PLC backups. A verified upload of the running program on Allen-Bradley, Schneider, Omron, Phoenix Contact, and Unitronics processors, plus battery status and fault log review.
- Drives. Cooling fan and heatsink condition, parameter backups, and a review of fault histories on VFDs and servo drives.
- Pneumatics. Leak survey, FRL condition, cylinder wear, and regulator settings. Compressed air leaks are one of the most common hidden costs in a plant.
- Thermal imaging. An infrared scan of energized panels, MCC buckets, and motor connections to catch hot joints before they fail or start a fire.
The electrical work is done by Red Seal industrial electricians, and the scope is set per machine, not copied from a template.
Contract tiers and response commitments
A maintenance contract is a promise about what happens when something breaks. We structure that promise in tiers, so you pay for the level of coverage your downtime economics justify.
- Scheduled. PM visits at an agreed frequency, full reporting, and current backups of every PLC, HMI, and drive.
- Priority. Everything in Scheduled, plus priority dispatch on the emergency line and a response time written into the agreement.
- Full coverage. Everything in Priority, plus secure remote support, critical spares management, and multi-site coordination.
We do not publish blanket response time numbers, because an honest commitment depends on your location and your process. The number that matters is the one in your contract, agreed for your site. Contract holders call the same line as everyone else, 1-833-423-3367, and a real person answers, putting them at the front of the queue.
Remote support and version management
Most control system faults do not need a site visit to diagnose. With secure remote access we can go online with your PLC, read fault codes, watch the logic execute, and correct problems that would otherwise wait for a technician to arrive.
Remote access is engineered with your IT department, not around it. Connections are set up per site, access is logged, and nothing is left permanently open to the internet. We support the five PLC platforms we program, Allen-Bradley, Schneider, Omron, Phoenix Contact, and Unitronics, along with the HMIs and SCADA systems above them, over the networks plants actually run: EtherNet/IP, Modbus TCP, and PROFINET.
Backups only count if they match the running program. We keep dated copies of PLC code in the IEC 61131-3 languages it was written in, plus HMI applications, SCADA configurations, and drive parameter sets, and every change is recorded against the version it modified. When a processor fails, the current program goes back in, not a copy from three years ago.
A written report after every visit
You should never have to guess what your maintenance contractor did. Every visit ends with a written report a plant manager can act on.
- A deficiency list ranked by risk to production and safety
- Photos and thermal images of each finding, with the panel and circuit identified
- Prioritized fixes, with a clear line between fix now and plan for next shutdown
- Confirmation of updated backups for every PLC, HMI, and drive touched
The reports compound. A year of them shows which assets are degrading, which repairs held, and where the next capital dollar should go. They also give you dated documentation to hand your insurer or an auditor, instead of assembling it after the request arrives.
Spares and multi-site Maritime coverage
Distance is a maintenance variable in the Maritimes. A failed drive is a short outage when the replacement is on a shelf in your plant. It is a long one when the part ships from Ontario or overseas. So a critical spares strategy is part of every full coverage contract. We identify the parts that would hurt most if they failed, then make deliberate stocking decisions with you. That list usually includes obsolete processors, long-lead drives, and custom panels. Our panel shop can build and test a spare panel before you need it, not after.
The region’s industries make this concrete. Seafood plants deal with washdown corrosion and seasonal peaks where a lost shift during the run is expensive. Sawmills and forestry operations deal with dust, vibration, and heat inside drive cabinets. Manufacturers deal with control systems that have outlived their vendors. All three fail in predictable ways, which is exactly what a PM program is for.
We are based in Dieppe and serve Moncton, Saint John, Halifax, Truro, Amherst, and Charlottetown. Multi-site operators get one agreement, one inspection standard, and one documentation system across every location.
One team behind every contract
Maintenance programs fail at the handoffs. The contractor who scans the panel cannot read the ladder logic. The integrator who wrote the code does not do electrical work. The panel builder never sees the site. Every gap between them is a delay you pay for.
Bedford runs this service with one team for design, panels, code, install, and support. The Red Seal industrial electricians who torque your terminations work alongside the programmers who back up your PLCs and our panel shop that can build the replacement. The company is engineering-led, with a B.Eng on staff, so a finding on a report carries engineering judgment behind it, not just a checked box.
In practice that means a visit that finds a corroded panel, a drifted drive parameter, and an HMI fault produces one plan from one company, not three quotes from three vendors that do not talk to each other.
Common questions
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